FAQs

Shipping & Delivery

How much does delivery cost?

 Orders below $50: $7
Orders $50 and above: Free!

Can I track my parcel?
Yes! 😊 We will send you a shipping confirmation email with the tracking number once your order is on the way.

How long will it take for my items to arrive?
Your order will take up to 5 working days to arrive.

 

Payments

Which payment methods are accepted?
We accept secure payments via Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.

 

Refunds & Exchange

 Can I ask for refunds and/or an exchange?
Refunds and exchange are only available for missing, damaged or incorrect products. Products have to be in their original packaging, unused and accompanied by proof of purchase.

When can I request for a refund or exchange?
Request for refunds or exchange has to be made within 14 days upon receiving email for shipping confirmation.

How do I return or exchange an item?
Email us at hello@ks.life with your order number and reason for return or exchange. We will get back to you within 3 working days. Once approved, we will send you an email on the next steps to take.
 

View Terms & Conditions here.

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