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Shipping & Delivery
◦ How much does delivery cost?
|Orders below $30:
|Orders $30 and above:
◦ Can I track my parcel?
Yes! 😊 We will send you a shipping confirmation email with the tracking number once your order is on the way.
◦ How long will it take for my items to arrive?
Your order will typically take around 3 to 5 working days to arrive.
◦ Which payment methods are accepted?
We accept secure payments via Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Refunds & Exchange
Exchange and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to return my parcel?
Step 1: Choose a preferred date and time, and tell us where we should pick up your order from through our chat or email email@example.com.
Step 2: Pack your item(s) in a sealed envelope or box and write the Return tracking ID on the package. We will reply and provide you with a return tracking ID.
Step 3: You’re all set! A ninjavan driver will arrive at the specified time to pick up your order from you.
Once we receive your return, we will refund you the amount you paid for after the offset of the return shipping fee.
You may also choose to make your own arrangements for a return if preferred.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
View more Terms & Conditions here.